The Home Modification Process
The David Corey Company strives to provide the highest quality of service with the utmost sensitivity to those requiring modifications to their home.
- Once a claim is identified as one that will require home modifications, the insurer assigns the file to our Service Center.
- Our accessibility specialist reviews the assignment to determine what the insurer is requesting be done. The insurer will either submit a scope/survey completed by a licensed therapist or will choose to have one of our accessibility specialists complete an on-site visit to determine the scope of work that is necessary.
- In the event the insurer requests that DCC complete the scope of work, it begins with a thorough phone survey with the primary care giver or personal primary contact in order to determine the current living arrangements and level of caretaker involvement. DCC also reviews available recent medical and functional status documents to determine the injured workers functional and medical status.
- Once the survey is completed, the assignment is given to the accessibility specialists who will complete an on-site visit. During this visit, complete measurements for the home are recorded, photos are taken and notes are made for specific items of importance.
- Following the on-site visit, the accessibility specialists complete a final report. This report includes functional status, medical status, accessibility barriers, medical/functional necessity requirements, final recommendations, floor plan sketches and photos.
- On line presentations are given following the submission of the home modifications report. The presentation is given to enhance the report and allows for questions and concerns to be discussed. The meeting is usually attended by the claims adjuster, claims handler, accessibility specialists, nurse case manager and other team members. The result is an agreement of the final scope of work.
- The accessibility specialist now assigns a certified contractor to the job who is responsible to take the approved scope of work and submit a line item cost estimate.
- The David Corey Company then reviews the estimate for compliance to the scope, accessibility standards and accuracy of pricing. If the estimate passes the review process, it is submitted to the carrier for consideration..
- Once the insurer authorizes the estimate, the contractor can begin work for the home modifications.
- Once work begins, the DCC Customer Service program includes weekly phone calls to the home owners to address any concerns they might have. A weekly status report is then completed online and available to the carrier through GClaim, a web bases file management program.
- Contractors submit weekly reports indicating current status, and the objectives for the next week.
- Upon completion, The David Corey Company insures all work is completed to specifications and the homeowners sign off that they are satisfied.
If you or your organization has questions regarding the specific home modification process we perform at the David Corey Company, we encourage you to call or e-mail us with your inquiries. We look forward to assisting you with your needs and speaking with you soon!